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To determine the exact risk profile of a customer, the underwriter evaluates responses to a series of questions. The agent or broker works with the insurance company and the client to bind the coverage (the policy) and initiate the safety management and loss control services required. Agents and Brokers also work with clients to evaluate and recommend adequate amounts of insurance and appropriate risk management services. An insurance quote includes the price and the terms and conditions of the policy. These specially-trained and licensed salespeople will then present a quote to the customer. The insurer typically works with an independent insurance agent or insurance broker. The number (frequency) and size (severity) of losses will factor into the final cost for the insurance. Some companies may not have had any losses, and some may have had a lot. Insurers are interested in such things as the customer's revenue, the number of employees and the type of business; all of these questions are geared toward determining the exposure level.

Other times, a claim is filed when an accident involves one of its employees. Often a business will receive a "notice of loss" or injury from a third party (customer, vendor, etc.). The claims process begins after a loss occurs. The quote contains information about the price, the specific terms and conditions, the specific exposure insured and the level of safety and loss control services being offered. An agent or broker, representing the insurer, will present a detailed quote to the customer. If the underwriter agrees to issue a policy, he or she will provide a detailed price that is specific to that risk and the policy being requested. The underwriter's role is to accept or reject a risk. The underwriter relies on his or her expertise to bring all of this together. The insurer asks a series of underwriting questions to try and better understand the exact risk profile of the customer. Some businesses experience a great number of losses, while others may see none. Sometimes, a claim is initiated because there is a reasonable belief that a recent event will result in a loss sometime in the future. They take into consideration the number of claims or losses the specific business has experienced and compare that to the industry. A large repository of data and models and experience provide underwriters with a holistic view of the business to be insured.

These questions examine the customer's revenue, the number of employees and their type of business, all of these geared toward determining the magnitude and level of risk exposure.